SHIPPING & RETURNS
ORDERS WITHIN THE US
Orders within the USA typically arrive within 3-5 business days of shipping. However, please note if you choose USPS First Class your item will not be insured unless you select Priority Mail. Please note we cannot guarantee deliver dates as weather an elements can play into this factor. Orders are processed for shipping as soon as they're finished. Usually, 5-7 BUSINESS days from purchase date. Once processed and made, you'll receive an email confirmation with details on delivery.
We are not responsible for packages that are lost or damaged in transit. If you choose to select FIRST CLASS mailing, please note that these items are not insured unless you want to pay for insurance. PRIORITY is insured automatically. If your item is damaged, you'll need to take measures to file with the USPS (https://www.usps.com/help/claims.htm). Make sure your billing and shipping addresses are correct when placing your order to guarantee correct delivery. English Staple cannot re-route packages.
*PLEASE NOTE : WE RECYCLE. Occasionally you may receive a recycled box as we do recycle whenever we can. That is part of our ethos as a brand who repurposes vintage and antique textiles.
INTERNATIONAL ORDERS
International orders typically arrive in 7-18 days after purchased for most countries but can take up to 5 weeks. Please note that we cannot guarantee delivery dates. Most of our international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves the US. We are unable to provide tracking information beyond that supplied by the United States Postal Office. We are not responsible for packages that are lost or damaged in transit.*NOTE :: If your item is damaged, you will need to file with your postal office in your country or no claim of indemnity can be authorized. We cannot help you otherwise.* Please double check your billing and shipping address when placing an order as we are unable to reroute packages. Standard shipping (First Class) does NOT include insurance. **We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility. ***PLEASE NOTE :: If item(s) are returned due to duties not being paid on an item, we are not responsible as that is the responsibility of the customer. We will charge a 35% restocking fee if this occurs. We DO NOT refund shipping.***
RETURNS
We hope that you love your English Staple items as much as we do, however if something isn't quite right or you would like to return your purchase we are more than happy to offer a refund or exchange. We have a 14 day returns policy. Kindly note that in order to be eligible for a return, your item must be in the same condition that you received it in: unworn and unused, with tags, and in its original packaging. Customers are required to pay for return shipping and the order remains the customer's responsibility until we receive it back safely in our care - we, therefore, suggest you use a tracked postage service with insurance.
To start a return, you can contact us at englishstaple@gmail.com and we’ll send you instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
If you have any questions or concerns about your return please don't hesitate to contact us at englishstaple@gmail.com.
To start a return, you can contact us at englishstaple@gmail.com and we’ll send you instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
If you have any questions or concerns about your return please don't hesitate to contact us at englishstaple@gmail.com.
If you received a defected item (this is for items that have sustained an issue prior to shipping. All items damaged during transit must be filed with the USPS), please email englishstaple@gmail.com IMMEDIATELY and we'll make sure you're properly taken care of. Our goal is to provide you with high-quality handmade items and want to make sure you're happy! All items damaged in transit, must be filed with USPS claims if they're insured.
RETURNS DUE TO INCORRECT ADDRESS
If an item is returned due to an incorrect addresses, the customer is responsible for correcting the address or incur a 35% restocking fee on the specific order in question. This is non negotiable- it is the responsibility of the customer to double check the address. Please note : it takes a great deal of time to reprocess items into the shop
CANCELLATIONS
To provide the fastest possible delivery to our customers, orders are immediately sent for processing. For this reason, we are unable to cancel or modify an order once it has been placed.
If there is an error with your order, please email englishstaple@gmail.com as soon as possible and we will do everything we can to help.
If there is an error with your order, please email englishstaple@gmail.com as soon as possible and we will do everything we can to help.
SALE ITEMS
Items purchased 'on sale' are FINAL SALE and cannot be exchanged or returned. This also includes any and all sales (i.e. Labor Day, Christmas, Memorial Day), promotions, or discounts through the site, MailChimp or social media platforms.
CHANGES
We reserve the right to update our shipping and returns policy at any point in time.